Complaints Procedure

We take complaints seriously. If you are unhappy with any part of the service you have received from Quick Sales UK, please let us know so we can put it right.

1. How to submit a complaint

Complaints can be submitted by email using the address shown on our Contact page. Please include:

• Your name and preferred contact details.
• A description of your complaint.
• Any reference or property details relevant to the complaint.
• The outcome you are looking for.

2. Acknowledgement

We will acknowledge your complaint promptly after receiving it.

3. Investigation and response

We aim to investigate every complaint fairly and to respond within a reasonable timeframe. If we need more time — for example because a matter is complex — we will keep you informed of progress.

4. Escalation

If you remain unhappy with our response, you may ask for the matter to be reviewed by a senior member of the team. Where relevant, we will provide details of any independent redress scheme or regulatory body you may be able to escalate to.

5. Records

We keep a record of complaints and how they have been resolved so that we can continue to improve our service.